Review I’ve been trying to get WiFi for 2 years now

Not happy with Ruwa branch service. For almost 2 years we’ve been going up and down, applying for WiFi. All we get told is they haven’t been able to import cables. Yet 4 other people in my neighborhood have had cables and their WiFi installed yet we have been trying from way before them. Won’t mention why I think they don’t want to help us publicly. But please can HQ see to this issue. Our area has bad network so other internet service companies are not an option