Nrz Pension Fund - Bulawayo, Zimbabwe

I sent the life certificate for a NRZ pensioner last year, by registered post and email but have had no reply and the pensioner has not received any pension. I have been trying to email but no reply.
Could someone assist me please, as they are panicking.

The pension number is ********c

Did you receive the avidavit as you requested,it was for the payments of funeral grants of the late peter tauzeni pfunde.glad to hear much of your.i am the son of the late mr pfunde,

What is their email address?

Is it possible to receive a life certificate form through email because I failed to complete one for year 2014 due to certain circumstances?