Reviews of DHL Harare, Zimbabwe - Zimbabwe

I am very disappointed with DHL Zimbabwe. I sent a parcel from Perth Australia after paying $255 for a parcel weighing 3.5kgs. Then when it arrives they contact the receiver and ask her to pay $149 to collect the parcel and it had to be done in 2 days or it starts to incur storage costs of $10/day. DHL Zimbabwe breaks down the cost as:$79 for Duty, $50 for customs and $20 for health. Please can DHL Zim tell other intetnational DHLs to warn customers intending to send using their services that the customer must be awre of more costs when the parcel arrives. You cannot just expect a customer to pull out $149 within 2 days. Atleast give them 7 days. And the telephone number given never works. We made a Big mistake use you DHL Zimbabwe and we will inform other people to avoid your services. Shameful. O.D

The worst service you would expect from a reputable company. Harare a airport is in shambles. I would advise anybody to think twice befor sending. There is a man called Collen Sande is just a confused cockroach

I needed a birth certificate to be collected from the Registry Office and then to be sent on to me in the UK. I am very impressed at how easy DHL were to deal with. I commend the customer service lady Kadzai Tavatya who spoke very good english and took me through all I needed to do with great efficiency. I will certainly recommend this company to anyone.