LED Travel & Tours - Bulawayo, Zimbabwe

LED Travel & Tours (Pvt) Ltd is a registered Zimbabwean Private Limited Company that was established in 2004 as Led Car Rental Services. Since 2007, we have been operating as a fully fledged Tour Operator trading as Led Travel and Tours.

The company was formed to satisfy consumers’ travel and tours requirements with a strong commitment to customer care.


1.1 “EXCEEDING EXPECTATIONS"

LED extends its services to individuals and the corporate world providing customers with a personal and professional service. We have agents in all major towns around Zimbabwe, regional partnerships as well as strategic international alliances. Our vehicles have permits to move beyond the Zimbabwean borders.
1.2. VISION
To attain substantial growth and to be the major market shareholder, as  

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well as to maintain a record of excellent client service, hence becoming the best and most preferred service provider.
1.3. MISSION STATEMENT

To constantly excel in making meaningful positive contributions to the society through our commitment to professional, excellence in making stakeholders realize their dreams
hence “EXCEEDING EXPECTATIONS”.


1.4. CORE VALUES

To promote our portfolio of International, Regional and Domestic products to Leisure and Business Travellers, and other potential clients by conducting thorough researches of the markets we are serving.
Commitment to time and accurate delivery of services.
To uphold responsibility and accountability in providing quality services to clients
Commitment to creativity and innovativeness in developing products and services to meet and exceed customer needs and expectations.

1.5. OUR SERVICES

Car and Bus hire
Shuttle services throughout Zimbabwe
Airline Ticketing - Regional and International
Visa processing
Holiday packages
Hotel/ event bookings and Conference facilities
Airport Transfers
Organized Tours- Inbound and outbound
Designing of quality itineraries and personalized tours
Organized school trips – local and regional


1.5.1. Car & Bus Hire
We pride in an extensive fleet which vary from budget to luxury cars, 4x4s, pick-ups and luggage trailers. Our buses are suitable for the following capacities:
8-10 seater
12-15 seater
25 -30 coaster buses
35-45 seater luxury coach
These are all ideal for weddings, executive transfers, school trips and sports trips. They are chauffeured by our highly experienced drivers.

1.5.2. Domestic & International Ticketing
Our team of professionals and support staff are committed to giving a quality service which is complemented by a reliable booking technology We offer 3-5 day account facilities for organizations. We are a one-stop shop that not only processes your air ticket but also offer airport transfers.

1.5.3. Visa Facilitation
Our strategic contacts with visa officials in the diplomatic community have given us a competitive and convenient edge to place us as a travel service provider of choice. Our reputation with visa & consular advisors will prove hectic free for the traveler who is inundated with the pressures of a globalised business environment. We promise our customer our maximum efforts in facilitating visas and emergency travel documents to a select group of destinations.

1.5.4. Tours & Transfers
Our aim is to deliver customized packages that are beneficial and hectic free to a range of travelers that include but not limited to the business professional ,rest seekers, nature watchers, holiday makers, culture seekers, explorers down to the traditional tourist. Our Victoria Falls office has given our domestic and international customers the convenience of service when travelling to Victoria Falls and nearby resort areas.

1.5.5. Accommodation bookings & Events management
Our services are enhanced through strategic partnerships built through years of experience brought in by our professional team. We only recommend and sell the best in travel and accommodation to our clients. You will appreciate it when our travel consultants inform you of their personal experiences at most of these classy, neat yet affordable accommodation facilities

1.5.6 Stationery & mobile refueling
We have fuel tankers of the following capacity;
2 000 litres metered trucks
4 000 litres metered trucks
10 000 litres metered trucks
These are ideal for small quantity deliveries.

1.6. CLIENT BASE
We have a detailed list of the company’s major clients with whom we conduct significant business on a monthly basis. These are provided to you upon request.

1.7. CLIENT CONFIDENTIALITY
Confidentiality of information is of utmost importance to all the concerned. LED’s clients are assured of their ability to ‘Secure’ information. The company’s Mission Statement incorporates this aspect, ‘We will conduct our business proudly and above all, ethically.’


1.8. IMAGE & PUBLIC RELATIONS
We fully recognize that when we spend time and money in product and technical skills development, we must also take care of the overall perception of the organization. We understand that success in business today depends on how we are perceived by others. We have therefore made effort in enhancing our reputation through sharing major company developments through the media. We believe that this will give us presence in the public and also assist us in gaining confidence with our current and potential customers.


1.9. OUR SERVICE TEAM
Our strength is our people. We maintain a sufficient pool of qualified and experienced staff. For all assignments our engagement teams are made up of personnel with vision, judgment and diversified technical skills. Our team of professionals enhances our service delivery through the experience they have acquired over the years.

Our staff retention ratio is well above market trends. LED Travel & Tours has made a conscious effort to retain its travel consultants who will assist in growing the company regionally and internationally.
Our travel consultants visit hotels, resorts, and restaurants themselves to evaluate the comfort, cleanliness, and their quality so that they can base recommendations on their own experiences or those of colleagues or clients. Personal travel experience is an asset because knowledge about a city or foreign country helps in assisting clients make decisions on what is best for them.

During staff training, effort is made to expose each staff member to all tourist destinations. We do however have specific destinations that we sell. It is easy for a consultant to become an expert on a group of destinations, culture than it is to become an expert on everything.

2.0. MANAGEMENT TEAM

LED Travel and Tours’ employees are the company’s single source of strength and they provide the corporate image. We have a dedicated and professional staff that is able to respond at speed. The key elements of our service are flexibility, speed, efficiency, convenience and value for money at lowest possible cost.